Welcome to the 2025 Whale Shark Season!
This snorkeling adventure is one of the most spectacular experiences in the world, as we encounter the largest gathering of whale sharks globally during their annual migration from mid-May to September 17 (the last permitted day by federal law).
Each tour is limited to 10 guests per boat for a more personal and comfortable experience.
Our departure point is in Puerto Juárez, just north of Isla Mujeres and 200 meters from the Villas del Palmar Hotel — most guests walk! Round-trip transportation is also included from all hotels in Cancun, Playa Mujeres, Costa Mujeres, Puerto Juárez, Riviera Maya, Playa del Carmen, and Tulum.
Why Is This Tour a Once-in-a-Lifetime Experience?
Get ready for an unforgettable adventure as you swim alongside the majestic whale sharks—the largest fish in the world! This incredible experience allows you to witness these gentle giants up close in their natural habitat, making it one of the most extraordinary wildlife encounters in the Mexican Caribbean.
How Does the Tour Unfold?
Your journey begins early in the morning with a comfortable, air-conditioned transfer from your hotel to the marina Arriving our staff and captain will be aboard our well-equipped boats. Once we reach the area, you’ll have the opportunity to snorkel beside these magnificent creatures. We frequently encounter manta rays (Manta Birostris) as well, as they feed alongside the whale sharks.
Important Notes
✔ 95% success rate for whale shark encounters
✔ Natural encounter, not a zoo — sightings vary based on weather and behavior
✔ Not recommended for guests under 4 or pregnant women
✔ Take motion sickness pills if prone to seasickness
✔ Return to hotel by approximately 1 PM depending on conditions
Tour Itinerary
✔ 7:50 AM – Arrive at the marina. Pickup varies by hotel (15–45 min before)
✔ 8:05 AM – Depart toward the whale shark area
✔ 9:30 AM to 12:30 PM – Snorkeling with whale sharks, multiple jumps
✔ 1:00 PM to 2:30 PM – Stop at Playa Norte (Isla Mujeres) or snorkel a reef near Contoy, with lunch
✔ 1:00 to 3:00 PM – Return to Cancun (may vary from 1–3 PM depending on sighting time)
What’s Included
✔ Round-trip transportation
✔ Snorkeling gear (mask, fins, life jacket, or wetsuit if rented)
✔ Professional guide & captain
✔ Fresh ceviche & guacamole
✔ Unlimited water, soft drinks, fruit & snacks
✔ Boat bathroom
✔ Optional reef snorkel or Isla Mujeres beach stop
Not Included
• Wetsuit rental – $15 USD pp that you can use instead the life jacket wheh swimming with them
• GoPro rental – $55 USD (includes SD card & accessories)
• Tips and gratuities
Cancellation Policy
✔ Weather-related cancellations rescheduled or refunded 100%
✔ 100% refund for cancellations made 45–8 days in advance
✔ 75% refund for cancellations 8–2 days prior
✔ No refund <36 hours before
✔ No refund after midday the day before
✔ No refunds for no-shows or lack of shark sightings (federal regulation)
✔ Tour not available on May 30, June 30, July 30, August 30
What to Bring
✔ Towel & change of clothes
✔ Hat, sunglasses, swimsuit, sandals
✔ Biodegradable sunscreen (apply at hotel only)
✔ Cash for tips, souvenirs, extras
✔ Valid photo ID
✔ Snacks, especially for early pickups
✔ Extra t-shirt or light long-sleeve shirt
How to Book
To confirm your date, send:
✔ Number of guests
✔ Preferred date
✔ Hotel or meeting point
✔ Dietary restrictions (vegetarian, vegan, etc.)
✔ Wetsuit rental request (if needed)
Once confirmed, we’ll send you a secure payment link.
Final Notes & Contact
We’re committed to excellent communication before, during, and after your tour.
📲 WhatsApp:
✔ Eduardo: +52 998 227 4043
✔ Lorena: +52 998 116 4617
FAQs – Whale Shark Tour
What if I lose something on the boat?
✔ Let your guide know immediately — we’ll do our best to help recover it, but we recommend keeping valuables at your hotel.
Can I bring snacks or my own drinks?
✔ Yes, you may bring personal snacks and drinks, although we provide water, fruit, and snacks onboard, and amazing ceviche and guacamole
Are there shaded areas on the boat?
✔ Yes, all our boats have shaded areas to protect you from the sun.
How long is the tour?
✔ 5–6 hours total, plus transportation.
Are dietary needs considered?
✔ Yes — vegetarian & gluten-free available with notice.
How many times can we jump in?
✔ Usually 3–4 jumps per person.
Do you offer photo packages?
- ✔ Yes, GoPros are available for rent. You’ll receive all photos via download link.
What languages do guides speak?
✔ Spanish, English, and others by request.
Can I wear glasses?
✔ No
Are whale sharks whales or sharks?
Sharks – the largest fish in the ocean.
Can I do this outside June 1–Sept 17?
✔ No, those are the only legal dates.
Can I drive myself?
✔ Yes — ask for parking info.
What if it rains?
✔ We still go — rain usually passes quickly.
Will we stop at Isla Mujeres or Contoy?
✔ Yes — Playa Norte or reef near Contoy.
Can I stay on the boat and not swim?
✔ Yes, but price is the same.
Can I touch the whale sharks?
✔ No — touching is harmful and prohibited.
Will there be other companies in the area?
✔ Yes, unless we leave early.
Are bathrooms on the boats?
✔ Yes.
How many people on the boat?
✔ Maximum 10 guests.
Can kids join?
Yes, ages 3 + with parent or guide.
Do they have teeth?
✔ Yes, but tiny and harmless.
Can I book by phone?
✔ Yes — but payment link required to confirm.
How do I pay?
✔ Credit card via secure link.
Can I join from Cozumel?
✔ Yes, with a private tour or overnight stay in Playa.
Are whale sharks endangered?
✔ Yes, they are vulnerable.
Can I book a large group?
✔ Yes — contact us for custom options.
Are life vests available?
✔ Yes.
Is the tour guided?
✔ Yes, by multilingual professionals.
How many times can I swim with them?
✔ As many as possible, usually 2–4.
Is whale shark sighting guaranteed?
✔ We do our best, but sightings are not guaranteed as is a natural ambient
Can pregnant women join?
✔ No, it’s not allowed for safety reasons.
Do I need experience?
✔ No, just basic swimming skills.
Whale sharks Cancun vs Holbox?
✔ Same sharks, different water color (blue water from Cancun vs green from Holbox).
Why book now?
✔ Limited spots — early booking ensures availability.
Are your services legit?
✔ Yes — 15+ years in business, top reviews.
How many people per excursion?
✔ Yes — 15+ years in business, top reviews.
Can people with disabilities join?
✔ Yes — contact us to coordinate personalized assistance.
Can I bring my camera?
✔ Yes, but secure it with a strap. No pro gear allowed.
Is my stuff safe?
✔ Yes, but only small bags — leave valuables at hotel.
Should I tip?
✔ Optional but appreciated.
Can I be dropped off elsewhere?
✔ Yes — ask in advance.
Do you pick up from Airbnbs?
✔ Yes from any place you said
Is wearing a life jacket mandatory?
✔ Yes, or use a wetsuit (preferred for comfort). $15 USD rental.
How long is each swim?
✔ Around 10–15 minutes.
Can the whole group swim together?
✔ No, only two at a time per federal law. Early departures may help.
Will I get seasick?
✔ Possibly — If you think so, take Dramamine, ginger tea, and use pressure bracelets.
What safety measures are in place?
✔ We provide life jackets, safety briefings, professional guides, and carry emergency communication and first aid kits on every boat.
Are there age restrictions?
✔ Children must be 4 or older. Tour is not recommended for seniors with mobility issues without prior consultation.
Can I use my own wetsuit?
✔ Yes, you’re welcome to bring your own gear.
How early should I book?
✔ As soon as possible — especially for July and August, as those dates fill quickly.
Why Choose Us
• 15+ years of experience
• Top-rated operator on TripAdvisor
• Professional, bilingual guides
• High-quality gear
• Small group sizes
• Free seasickness remedies
• Vegetarian meal options
• We are the direct tour operator
• Passionate crew
• 100% satisfaction focus
• Flexible customer care